Refund policy

 

REFUND POLICY

Returns & Shipping

 We gladly accept returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 14 days* of the purchase date for Store Credit.  The  customer is responsible for return shipping. 

Overview:

  •  Returns are for STORE CREDIT only.  
  • All returns must be received *within 14 days*. Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
  • No Refunds.
  • Shipping is non-refundable, unless there was a mistake on our end.
  • FINAL SALE items are not eligible for return. See list below.
  • Damaged or Missing Items: If you were sent a damage, incorrect or missing item, please contact our customer service team within 3 business days of receiving your order
Holiday Return Policy Extension:
Items purchased online between Nov. 4th and Dec. 24th may be returned by Jan. 15th, or 30 days after purchase, whichever date is later. Sale items are Final Sale and not eligible for return.

We gladly accept returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 30 days* of the purchase date for Store Credit. If you purchase Re:do for $1.98 at the time you placed your order, your return for store credit will be free. Otherwise, the customer is responsible for return shipping. Do not combine items from different orders. ONE Order per return package.

START A RETURN

RETURNS OVERVIEW:

  •  Returns are for STORE CREDIT only and issued via email. 
  • All returns must be received *within 30 days*. Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
  •  No Exchanges. No Refunds.
  • Shipping is non-refundable, unless there was a mistake on our end.
  • FINAL SALE items are not eligible for return. See list below.
  • Damaged or Missing Items: If you were sent a damage, incorrect or missing item, please contact our customer service team at info@hellosept.com within 3 business days of receiving your order.

        FINAL SALE:

        • All original ART
        • Sale items
        • BOGO giveaways, dontations etc.
        • Gift Cards
        • Jewelry, Hats or Hair Accessories
        • Personalized or Custom made-to-order items
        • Items returned in poor condition or outside of the return policy window will be sent back to the customer as Final Sale.