Refund policy
Returns & Shipping
We want you to love your purchase from Hello September. If something isn’t quite right, eligible items may be returned for store credit within 14 days of the purchase date.
To qualify for a return, items must be unworn, unwashed, unused, and undamaged, and returned in original packaging when possible. Customers are responsible for return shipping costs.
Return Policy:
● Returns are accepted for STORE CREDIT only.
● All returns must be received within 14 days of the purchase date.
● Items must be unworn, unwashed, unused, and undamaged. Original packaging is preferred when available.
● No refunds or exchanges.
● Original shipping charges are non-refundable unless the error was on our end.
● Customers are responsible for return shipping costs.
● Final sale items are not eligible for return or store credit.
Final Sale Items:
The following items are considered FINAL SALE and cannot be returned or exchanged:
● Original art
● Sale or discounted items
● BOGO items, giveaways, donations, or promotional items
● Gift cards
● Jewelry
● Hats and hair accessories
● Personalized, custom, or made-to-order items
Items returned outside the 14-day window or in non-resellable condition will not be accepted and will be treated as final sale. Return shipping costs for these items remain the customer’s responsibility.
Damaged, Incorrect, or Missing Items:
If your order arrives damaged, incorrect, or incomplete, please contact us at info@hellosept.com within 3 business days of delivery so we can resolve the issue.
Holiday Returns:
During the holiday season, we may offer an extended return window for gift purchases. Any updated return timelines will be clearly noted at the time of purchase.
Thank you for supporting Hello September. We appreciate your business and hope you love your purchase.